In the former case contact the concerned Card Issuing Business Unit. (If the wrong PIN is entered thrice the card will invalidated or even may be retained by the ATM. After the PIN is entered, the ATM process the information and if it is found correct guides you step by step for conducting transactions. Please take care to key in the correct PIN.
Next, the ATM will prompt you to key in the Personal Identification Number (PIN). This option may not be available in all ATM’s. Select the language English, Hindi, Urdu in which you desire to interact with ATM. If the ATM is a dip-card ATM, dip the card into the slot and take it back. Insert your card into ATM at the slot indicated. When the green light glows, push the door and enter the ATM enclosure.
Insert your card into the slot depending on the position of the access lock. In order to enter the ATM room swipe your card (horizontally or vertically) with the magnetic stripe facing the slot depending on the position on the access lock on the door of the ATM room. Using Your “J&K Bank GLOBAL DEBIT CARD” for cash withdrawals from ATMs.
International transaction: A transaction entered into by the Card Holder through his/her card outside India at ATMs or POS terminals outside India. Customer Business Unit: The Business Unit at which the Card Holder maintains the designated account. Designated Account: Any variant of current Deposit Account or Savings Bank account (maintained by the Card Holder) with the Bank to which all the amounts authorized/dues payable by the card holder are to be debited. POS Terminals: Point of Sale terminals at ME site in India or abroad at which the customer can use his or her card after entering the PIN to make purchases by debiting his/her account with the Bank. advertised as handling the cards by displaying MasterCard logo or by any other means. Merchant Establishments (ME’s): ME's shall include shops, stores, restaurants, hotels and commercial establishments, Etc. PIN: The Card Holder is initially allotted a computer generated random 4- digit Personal Identification Number (PIN) in a secured and sealed PIN mailer. ATM: All Automated Teller Machines of J&K Bank Ltd as well as other banks with the logo of MASTERCARD (Logo) (in India or abroad*) and NFS or both in India. Card Holder: A customer who has been issued a "J&K Bank Global Debit Card”. Card: ATM-cum-Debit Card named as "J&K Bank Global Debit Card", issued to the customer by J&K Bank in association with MasterCard International.
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